Yangwha Background

Yangwha Business Processing Outsourcing Inc. was the latest company to join the Yangwha Group of Companies. The Yangwha group had been increasingly receiving BPO enquiries from our long-standing existing Australian clients who had utilized our offshore recruitment services over the years.  These clients had grown to value our approach to providing them with a service and would rather continue with us in our new BPO venture, than go to a more established BPO provider. We have now been operating successfully as a BPO company for over 6 years.

Our offshore recruitment company, Yangwha Global Pty Ltd., and migration company, Yangwha Visa Consultancy Services Inc. dovetail very effectively with this BPO service. We have been able to draw from our recruiting service experience (5,000 Filipinos deployed to Australia) that has been extremely beneficial in recruiting the most effective and efficient staff for our BPO Company in the Philippines, to service our Australian clients.

When setting up Yangwha BPO, we decided on the following Business Processing Outsourcing Models:

1.Offshore Outsourcing Model

Offshore outsourcing mostly attracts nations who have high labor costs and are aiming for lower prices without sacrificing the quality of the services they are paying for.

2.Managed Team Model

In this model, both the host company and the outsourcing service provider agree to share responsibilities and designate which task belongs to whom. The client also has a control over the team to ensure they get their desired outcomes. Our model is not a strict template process which endeavors to offer the lowest price in the marketplace . We believe that there should be scope and flexibility within our processes to allow the relationship with the client to develop to it’s full potential and therefor avoid  false economy.

Cost plus pricing model

Fixed management fee.

Labour cost reimbursement of Filipino staff dedicated to client.  These costs are agreed upon between the client and Yangwha and are locked down in the service contract.




Why choose Yangwha BPO?

Yangwha BPO has chosen to service a relatively small client base and to rely on growth to come from the growth of our clients.  This boutique style business model which is in contrast to the industry giants with their thousands of stations, allows us to create a sense of loyalty and belonging amongst our staff to Yangwha and its clients.  This sense of identity flows through to the client and produces an excellent working relationship.


Custom, custom, custom

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464 Divi Street #1000, San Francisco, CA 93521